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Companies are not in control of other factors that may affect the post for example so maybe you can try to create an online account where you can check your billing information as well.Companies aim to please every customer to keep their loyalty and this is why customer is always right, given the right circumstances.Some access may be limited to them, which means that they may have to forward your concern to another department that will have access to what you want.Although we should expect a resolution, always consider what the complexities are about your problem and set the right expectations.Verizon customer service has a toll free number and a chat option for support in their website.
Not many people have a lot of time to contact customer service and unfortunately, at times that we need assistance the most, we are usually in a hurry or we simply do not have the time to go through all the hassles.
Businesses need to make money in order to survive and in order for them to keep providing the products and services they offer.
If we don’t do our part as customers, they lose money too, which hurts them with a two-pronged sting because they also lose you as a customer who is dissatisfied.
Customer service should be customer centered and an agent should always try his or her best to resolve your matter as soon as possible.
There will be instances when they can do so right away but there will also be instances when you will have to be patient and let them do their work and let their work take its course.